We appreciate your support and understanding during these challenging times. As a small business and due to the impact of COVID-19, we have implemented certain limitations regarding returns and exchanges. Please carefully review our return policy below:

1. Returns and Exchanges: Unfortunately, we are unable to accept any returns or exchanges at this time. We apologize for any inconvenience this may cause. It is important to consider this policy before making a purchase.

2. Size Selection: To ensure the best fit for our apparel, we recommend referring to our size charts, which are provided on the product listings. Our apparel is unisex and preshrunk, and unless stated otherwise, items are true to size. If you are unsure about sizing or have any questions, please feel free to email us at admin@cassiescure.com for personal assistance. We are here to help you select the right size.

3. Sizing Issues: We understand that choosing the correct size can be challenging, especially when shopping online. As we do not accept returns or exchanges for sizing, we advise sizing up if you are unsure about the fit or fabric. Our team is available to provide personalized assistance and answer any sizing-related queries you may have.

4. Order Changes and Cancellations: Once an order is placed, it goes directly into the shipment process. Therefore, we are unable to accommodate order cancellations or changes. We kindly request that you review your order carefully before completing the purchase.

We apologize for any inconvenience these limitations may cause and appreciate your understanding as we navigate the challenges of operating as a small business during these uncertain times. Our focus is on providing you with high-quality products and exceptional customer service.

Lost & Late Packages

We understand that timely delivery of your order is important to you, and we strive to process and ship your order within our designated timeframe. However, once your order has been processed and shipped within our 15 business day time frame, it is in the hands of the shipping carrier. Please review our Lost and Late Package Policy for further information:

1. After your order has been shipped, any delays or issues related to the delivery process are the responsibility of the shipping carrier, such as USPS or UPS. We have no direct control over their operations or the speed of their services.
2. In the event of a delayed or late package, we recommend contacting the respective shipping carrier directly. They have the necessary tools and resources to provide you with the most accurate and up-to-date information regarding your shipment.
3. If you have not received your package within a reasonable timeframe or if the tracking information shows no progress, please reach out to the shipping carrier's customer support team. They will be able to assist you in locating your package and resolving any delivery issues.
4. In cases of lost packages, where the carrier confirms that the package cannot be located, we will work with you and the shipping carrier to initiate an investigation. Please note that this process may take some time, as it involves coordination between multiple parties.

We understand that shipping delays and lost packages can be frustrating, and we appreciate your patience and understanding as we work together to resolve any issues that may arise. If you encounter any difficulties while communicating with the shipping carrier, please feel free to contact our customer support team, and we will do our best to assist you in navigating the process.

Thank you for your understanding and cooperation.